The warranty against defects on your PANDORA timepiece covers any malfunction arising from defective parts or defects in the manufacturing process occurring within 1 to 3 years after the date of purchase and is valid for purchases in Australia and New Zealand only. Please retain this timepiece warranty card with your purchase receipt or pass it on to your gift recipient.
Warranty against defects: PANDORA will at our option, repair or replace, timepieces proven by our Watch Repair Centre to be defective due to defective parts or the manufacturing process (fair, wear and tear excluded) within 1 – 3 years after the date of purchase providing proof of purchase and warranty card are presented and subject to the terms set out below. Note: Your Watch Warranty Card indicates the duration of warranty coverage offered by Pandora on your timepiece. This card was provided at the time of purchase and it must be presented when making a warranty claim.
Warranty exclusions: The warranty against defects (fair wear and tear excluded) does not cover loss, damage, breakage, changes in appearance or the gradual degradation of all or part of the timepiece due to careless handling, improper use, an accident (knocks, dents, crushing etc), damage caused by the use of batteries other than those supplied by PANDORA, use outside Pandora’s care instructions. Crystal, crown, battery, strap and bracelet are not covered by this warranty against defects.
How to make a warranty claim and access our timepiece maintenance service
** Do not send your timepiece directly to PANDORA head office**
If you would like to make a warranty claim you will need to take your timepiece and your proof of purchase, at your cost, to the place of purchase. If you are unable to take your timepiece to the place of purchase you may be charged transport and postage costs by the retailer. If the retailer and PANDORA are satisfied that the warranty claim is valid the retailer will at its option arrange for the repair or replacement of the timepiece. The retailer will advise you of your repair options (if any) and the retailer’s charges in the event that your warranty claim is not accepted by PANDORA.
If you have a 1 year Watch Warranty Card, you may choose to have your timepiece serviced by your preferred watch repairer if you do not wish to make a warranty claim. If you have a 3 year Watch Warranty Card your warranty will be voided by repairs or servicing carried out by any repairer other than the authorised PANDORA service centre.
In order to benefit from the warranty, it is essential to present the international warranty card
Proof of purchase: Proof of purchase in the form of this warranty card plus a store register receipt, gift receipt, credit card, bank statement or tax invoice is required before we will process any warranty claim.
Australian Consumer Law: In the case of Australian consumers this PANDORA warranty against defects provides benefits in addition to the rights and remedies to which you are entitled under a law relating to the goods to which this warranty relates, including the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth))(ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. [Note: “major failure” has a specific meaning under the ACL.]
This warranty against defects is provided by:
PANDORA Jewellery Pty Limited
P.O. Box 906
Newport Beach NSW 2106
Ph: 9986 0660
No refunds if you change your mind: No refunds will be given (even if you have you have proof of purchase) if you simply change your mind and later decide you no longer like or require the goods or that the goods are the wrong type, size or colour.
Your rights and remedies under applicable laws: This warranty does not exclude, limit or replace any statutory rights and remedies that may apply in relation to the supplied timepiece under any applicable consumer laws, including consumer guarantees, rights and remedies.