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PANDORA CUSTOMER AFTER SALES SERVICE

Leather bracelet with silver charms and animal print murano


What services do you offer?

The PANDORA Customer After Sales Service provides services such as cleaning and polishing, re-oxidising, rhodium plating, removing scratches, ring re-sizing (depending on the ring design), bracelet or necklace shortening and replacing stones, dangles and clasps. These services may not be available in all cases and they will be at a cost. Visit your PANDORA retailer for further information. Service prices may vary from store to store.



How often should I have my jewellery serviced?

Depending on the type and frequency of wear, it’s a great idea to seek a jewellery health check from your PANDORA retailer once or twice a year. Your retailer/ jeweller will recommend any necessary maintenance such as replacing wearing parts or damaged stones.



How do I seek after sales service?

Take your jewellery to the place of purchase. If you are unable to return the jewellery to the place of purchase, you may take it to your nearest PANDORA retailer to see if they can assist. If you believe you have a warranty claim, valid proof of purchase (for example, your receipt) must be presented. This also applies to items received as gifts.



What happens if I change my mind?

As a goodwill gesture, we have a 14 day exchange policy for most unused and undamaged goods if you change your mind but do not give refunds if you change your mind (even if you have proof of purchase). We do not offer exchanges on pierced earrings or give refunds if you change your mind. The above exchange / change of mind policy applies to stores that only sell PANDORA products and jewellery. This policy is offered in Australia and New Zealand and may not be available in other international markets. Multi branded retailers and stockists that sell PANDORA as well as other jewellery brands will have their own exchange / change of mind policy which may be different from that set out above. Contact your retailer for further information.



Can I have a refund if I change my mind or receive an unwanted gift?

No refunds will be given (even if you have you have proof of purchase) if you simply change your mind and later decide you no longer like or require the goods or that the goods are the wrong type, size or colour.



I lost an earring. Can I buy a replacement earring?

We do not supply single earrings.



What happens if I don’t have a receipt?

You will need to provide other evidence of proof of purchase; for example, a bank or credit card statement or tax invoice. Chargeable repair and maintenance services are available without proof of purchase.



Should I insure my PANDORA jewellery?

Yes. Accidents, theft and loss can happen without warning so we recommended that you insure your PANDORA jewellery.



What should I do if I lose my bracelet or a charm, dangle, fixed clip or clasp?

Lost jewellery is best addressed by making a claim under you personal insurance policy; however it may be possible to have lost charm dangles and clasps replaced via PANDORA’s repair service for a fee. Visit your retailer for further information.

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