Caring for your Jewellery
How should I care for my PANDORA jewellery?
Your PANDORA jewellery should be handled with care at all times. Always undo the clasp to remove your bracelet. We recommend the use of our fixed jewellery clips to distribute the charm weight into 3 equal sections. Take care to avoid cross threading your charms onto your bracelet. We recommend that you clean your jewellery regularly and do not wear it whilst bathing, gardening, during active recreation, fitness and physical work or whilst in bed or during sporting activities. By their nature, snake chains, may become kinked if bent beyond their natural curve and kinks may lead to breakage.
How should I store my PANDORA jewellery?
Jewellery should be cleaned prior to storage and stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch (currently not available in PANDORA stores). Jewellery can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as bin liners as they contain sulphur compounds, which will make sterling silver tarnish faster. Do not store your jewellery in the bathroom. Please note that our PANDORA gift boxes are not made for long-term storage as they are not airtight.
Is it OK to sleep in my PANDORA jewellery?
Whilst the choice is yours, we strongly recommend that you remove your jewellery before sleeping. Chains may kink (damage) or break and parts such as dangles may be damaged by your resting weight.
Is it OK to roll my bracelet over my wrist to remove it?
Rolling your bracelet over your wrist is not recommended as your bracelet may become loose, weakened and stretched. If you have difficulty opening your clasp by hand, the PANDORA clasp opener is the perfect device for safely opening your fixed clips and clasp.
Do PANDORA bracelets stretch?
The bracelet is a type of chain known as a snake chain. It is normal for snake chains to ‘give’ with wear although this is not guaranteed to happen. Depending on the amount and type of wear and care, bracelets may stretch very little or by a few centimetres over time.
Can I put non-PANDORA charms on my bracelet?
We recommend that you only use genuine charms on your PANDORA bracelet to avoid the risk of damage to your bracelet.
Can I wear my regular PANDORA charms on my ESSENCE bracelet?
No. Only Essence charms can be worn on the Essence bracelet and vice versa.
Are my fixed clips secure?
Whilst we cannot guarantee that accidents won’t occur, your fixed clips are quite secure. Accidents are never intentional although they do happen. If knocked hard enough your fixed clips may open, so take care to avoid harsh impact on your clips. Providing you open and close your clips correctly (never use household implements such as hair clips, nail files or knives and always use the PANDORA clasp opener), they should only require an annual check or adjustment. If at any time you feel that your clips are not closing securely, return them to your retailer for re-tensioning.
What should I do if a charm becomes stuck?
Do not use force. Take the bracelet and charm(s) to your retailer who will assist you or forward your jewellery to PANDORA for repair.
Can glass charms be repaired?
Each glass charm is individually hand crafted. They require similar care and handling as other items made from glass such as a wine glass. Damage to glass charms through impact such as chips, surface wear or cracks to your glass charms will be permanent. If the metal component breaks, it may be repairable.
Can PANDORA rings be re-sized?
Some can and some can’t. It depends on the design of the ring. Your PANDORA retailer will be able to advise you further.
How long will my PANDORA bracelet last?
That depends on how it is cared for and worn. For some wearers, our bracelets have lasted for many years. For others, the life span is shorter. Why? We are all different. Some of us are very active, vigorous wearers whilst others are not. Some choose to wear their jewellery 24/7 and others choose to reserve their PANDORA jewellery for special occasions. All jewellery has a natural life span which may be extended by adhering to care instructions, appropriate handling, cleaning and regular professional maintenance. An old rule of thumb regarding jewellery care is that you make your jewellery the last item you put on before leaving the house and the first you remove upon returning home.
Why has my jewellery turned black?
All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur in the air, skin creams, hairspray, chlorine, sea water, perspiration, medication excreted through the skin, and acidic skin ph. Hot and humid conditions also stimulate tarnish. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.
How should I clean my PANDORA jewellery?
Clean your jewellery with a soft toothbrush in diluted soapy water. A twice yearly professional clean will ensure that your jewellery always looks beautiful and wears well. This helps to remove the dirt and grit that may gather between the links of your bracelet causing wear and tear. Wear your sterling silver jewellery regularly. Your body oils and the normal buffing of your jewellery against your clothing help to minimise tarnishing. Avoid soaking pearls and opals.
Can I use silver dips to clean my PANDORA jewellery?
Avoid the use of silver dip or paste as they contain harsh chemicals. Silver polish, silver plates or any other chemicals may strip oxidised features.
Why do my gemstones look faded or cloudy?
It may be that residues from your personal and cleaning products have built up on the under surface of your stones. Regular cleaning will help to address this residue build up. Another cause of colour change in gemstones is exposure to high heat. Stones that have significant surface wear may also appear cloudy due to the fine abrasion of the surface.
How do I care for my gemstones?
Take care to avoid hitting your gemstones against hard surfaces or surfaces that cause abrasion. Diamonds, semi-precious stones and cubic zirconium may be cracked, chipped or shattered under impact.
Do pearls and opals need any special care?
To clean pearls, gently wipe them with a soft, damp cloth. You may wish to replace worn pearl dangles (coloured or natural) as required. Avoid exposure to detergents or chemicals. Hair spray, perfumes, chemicals and soaps can damage and/or discolour your pearls.
Is it OK to wear my leather bracelet in water?
Leather and water are not good friends. We recommend that you remove your leather jewellery before showering and swimming. Water damages leather and may eventually weaken the construction of your jewellery. Your leather professional may be able to assist with the maintenance of worn surface colour and leather condition. We also advise that you use no more than 7 to 9 charms on your leather bracelet.
Why does my oxidised jewellery look faded?
Oxidised features wear with use and may be removed by chemicals. Exposure to acidic skin ph, perspiration and chemicals accelerate the removal of oxidisation. You may choose to have your jewellery re-oxidised as required.
Does rhodium plating wear with use?
Some items within the PANDORA range are plated in white rhodium or black rhodium. Rhodium plating is commonly used in the jewellery industry. This coating gives a uniform finish and a beautiful lustrous shine and colour to the jewellery. Rhodium plating is progressively removed by normal wear. You may wish to have your jewellery replated once every 6 months or as required.