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Care Instructions

Genuine pieces of jewellery provide lasting memories and symbolize the unforgettable moments in your life. Because genuine jewellery is kept for many years, the precious metals, stones, and cultured freshwater pearls need maintenance and care.

Protecting Your Jewellery

We recommend that customers remove jewellery before going to bed or participating in physical activity. Remember that jewellery must not be exposed to chlorine or salt water, as this will dull the appearance. Try to prevent your cultured freshwater pearls from being exposed to water and cleaning agents. Cultured freshwater pearls must only be cleaned with a soft brush or a cloth.

Cleaning Your Jewellery

To clean your jewellery, pour a small quantity of mild soap into some lukewarm water and use a small, soft toothbrush. Toothbrushes are ideal for cleaning jewellery with patterns, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewellery in clean water. However, remember that this cleaning method should not be used to clean jewellery with cultured freshwater pearls.

A silver-polishing cloth is a great tool to make your silver jewellery shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths can be purchased from PANDORA retailers or your local goldsmith.

PANDORA is happy to offer jewellery cleaning services tailored specially for your PANDORA products.

Storing Your Jewellery

Jewellery should be stored away from natural sunlight and heat, in a protective (lined) jeweler box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and can also turn silver jeweler black. Do not store your jeweler in the bathroom.

Please note that our PANDORA white gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.

Annual Service

Gold and silver are soft metals and become worn with use. This is true for all genuine jewellery. Depending on the degree of use, it is recommended that your jewellery be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.

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