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Care Instructions

PANDORA jewellery products are made in Thailand.

Care Instructions
We recommend that customers remove jewellery before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewellery. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.

Cleaning Your Jewellery
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewellery. Toothbrushes are ideal for cleaning jewellery with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewellery in clean water. This particular cleaning method should not be used to clean jewellery with cultured freshwater pearls (see Cultured Freshwater Pearls for more details).

A silver-polishing cloth is a great tool to make your sterling silver jewellery shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from PANDORA retailers or your local goldsmith.

Using a tumbler with the PANDORA ESSENCE COLLECTION and PANDORA Rose™ is not recommended.

Your authorized PANDORA retailer is happy to offer jewellery cleaning services tailored especially for your PANDORA products.

PANDORA Rose™
These innovative products deserve special care, so kindly follow our recommendations to ensure they remain beautiful and lasting keepsakes of your unforgettable moments.

Maintain the beautiful shine and unique finish by polishing PANDORA Rose™ products with a soft cloth. Dampen the cloth in lukewarm water, adding a small amount of mild soap, and rub gently on jewellery. Rinse with clean water and pat dry with a soft cloth.

If jewellery is particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided.

PANDORA polishing cloths with cleaning compound are not recommended for PANDORA Rose™ jewellery. Do not expose the jewellery to harsh chemicals, perfumes, lotions, and remove jewellery prior to bathing or swimming.

Please note that the warm pink-hued color may intensify with age due to tarnishing, adding to the jewellery’s beautiful, vintage appeal. It is normal for the finishing to wear off over time. PANDORA’s warranty does not cover this wear and tear.

Storing Your Jewellery
Jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and possibly turn black. Do not store your jewellery in the bathroom.

Please note that our PANDORA white gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.

Annual Service Gold and silver are soft metals and become worn with use. This is true for all genuine jewellery. Depending on the degree of use, it is recommended that your jewellery be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.

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