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Pandora Limited Warranty

PANDORA’s warranty obligations are limited to the terms set forth below:

Warranty Coverage
PANDORA warrants all non-watch products against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase. PANDORA warrants watches for a period of THREE (3) YEARS from the date of original retail purchase. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, PANDORA will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at PANDORA’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. PANDORA shall have no obligation to repair, replace, or refund until the defective product is returned to PANDORA. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes PANDORA’s property.

Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your PANDORA product, please contact PANDORA’s customer service. PANDORA’s customer service may be reached by:

  • Email: mailto:usconsumer@PANDORA.NET
  • Tel: 410-309-0200; ask for Consumer Affairs
  • Fax: 443-766-1956
  • Mail to: Pandora Jewelry
    8671 Robert Fulton Drive
    Columbia, MD 21046
    Attn: Warranty Service

You may also obtain warranty service for your PANDORA product by contacting an authorized PANDORA retailer. You may locate the nearest authorized PANDORA retailer via the World Wide Web at http://www.pandora.net/en-us/stores.

Exclusions and Limitations
This Limited Warranty applies only to products manufactured by PANDORA. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-PANDORA products. The crystal, crown, strap and bracelet are excluded from the warranty for watches. Use of batteries other than PANDORA recommended batteries in watches may cause damage. Using non-PANDORA beads can damage PANDORA bracelets. Stretching of PANDORA chains and bracelets is not considered a manufacturing defect. Do not expose your PANDORA products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the cleaning and care instructions for additional information on caring for and protecting your PANDORA product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your PANDORA product.

THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, PANDORA SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF PANDORA CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. PANDORA IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO PANDORA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

Some States do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this Limited Warranty does not affect such rights.

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