Due to exceptionally high demand, our customer care team may take slightly longer than usual to respond to calls and emails. If you have emailed us and are awaiting a reply, our team will be in touch within 72 hours.


For enquiries relating to the PANDORA eSTORE, please use the following contact details:

  • Call FREEPHONE number 0808 234 5431*, Monday to Friday 8am - 8pm, Saturday and Sunday 9am – 5pm (except Public Holidays)

  • Email:

The PANDORA eSTORE can only handle requests relating to the purchases from the eSTORE specifically.  

*Please note, calls are free from any UK landline. UK mobile network charges might apply. Please check with your network provider.


  • For enquiries relating to jewellery purchases in store, please contact the store directly. Click here to find the nearest store.

  • For general enquiries about PANDORA UK products and services, please email

Contact numbers:

PANDORA Jewellery UK Ltd.
33 George Street
London W1U 3QB

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