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RETURNS & EXCHANGES

How do I return my PANDORA jewellery?
You will need to visit the PANDORA store where the item(s) were purchased in order to receive a refund. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own refund policy. This does not affect your statutory rights.

How do I exchange my PANDORA jewellery?
PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own exchange policy. This does not affect your statutory rights.

Can I return or exchange PANDORA jewellery purchased using a gift card?
PANDORA stores will return or exchange jewellery purchased using a gift card. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. The amount refunded will be put back on to a gift card.

I don’t have a receipt. Can I still receive a refund, or exchange my PANDORA jewellery?
A receipt valid within 30 days of purchase must be presented to receive a full refund. We cannot offer a refund or exchange without a valid receipt.

Christmas Returns Policy
During the Christmas period, our 30 days standard returns policy is extended for products purchased between 2 November 2015 and 24 December 2015 on our UK estore and in our UK concept stores. You can return such purchases for a refund up to and including 17 January 2016.

STORE RETURNS AND EXCHANGES – TERMS & CONDITIONS

  • We can only offer exchanges for items that have been purchased from PANDORA Concept stores in the UK and the authorised PANDORA eSTORE (estore-uk.pandora.net). 

  • We do not offer exchanges for items purchased from PANDORA multi branded stockists. 

  • The items must be returned in a saleable condition with a valid receipt within 30 days of the date of purchase. 

  • All Sale items are exchange only within 14 days of the date of purchase. 

  • Items bought within a multi-buy or promotional offer must be returned with a valid receipt and PANDORA will require the return of any gift item(s) associated with the offer to be returned. 

  • Any refunds will be issued from the store of purchase by the original payment method to the value of the item printed on the original receipt. For any Debit/Credit card refunds, the cardholder must be present.

  • Pierced earrings including earring pendants are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty. 

  • Please retain your original receipt to guarantee the manufacturing warranty on your product. This does not affect your statutory rights. 

  • No refunds or exchanges are offered within the PANDORA Bicester Outlet (except where goods are faulty and not sold to you as faulty). 

  • PANDORA Gift cards cannot be refunded in store for cash. See Gift Cards for full terms and conditions. 

  • Please return to your local PANDORA store for any product related queries

eSTORE RETURNS AND EXCHANGES – TERMS & CONDITIONS
For returns or exchanges of jewellery purchased from the PANDORA eSTORE, please see the PANDORA eSTORE Returns & Exchanges policy here.

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