RETURNS & EXCHANGES
How do I return my PANDORA jewellery?
You will need to visit the PANDORA store where the item(s) were purchased in order to receive a refund. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own refund policy. This does not affect your statutory rights.
How do I exchange my PANDORA jewellery?
PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own exchange policy. This does not affect your statutory rights.
Can I return or exchange PANDORA jewellery purchased using a gift card?
PANDORA stores will return or exchange jewellery purchased using a gift card. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. The amount refunded will be put back on to a gift card.
I don’t have a receipt. Can I still receive a refund, or exchange my PANDORA jewellery?
A receipt valid within 30 days of purchase must be presented to receive a full refund. We cannot offer a refund or exchange without a valid receipt.
STORE RETURNS AND EXCHANGES – TERMS & CONDITIONS
Subject to the terms of this policy items may be returned for exchange or refund for any reason within 30 days of purchase, provided they are in a saleable condition and accompanied by a valid receipt.
Refunds will only be issued from the store of purchase. Refunds are made by the original payment method to the value of the item printed on the original receipt. The cardholder must be present for Debit/Credit card refunds.
Other than as set out below we are happy to exchange items that have been purchased from any PANDORA Concept Store (being an authorised PANDORA branded store) in the UK and the authorised PANDORA E-Store (estore-uk.pandora.net). However, we do not offer exchanges for items purchased from any other stockists.
If you wish to return items bought within a multi-buy or promotional offer PANDORA will require that you also return any gift item(s) associated with that offer. No refund or credit will be given in respect of any gift so returned. Gift items are not exchangeable and may not be returned separately from the items you purchased to qualify for the gift.
Pierced earrings (including studs and earring pendants) are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty.
No refunds or exchanges are offered within the PANDORA Bicester Outlet (except where goods are faulty and not sold to you as faulty).
PANDORA Gift cards cannot be refunded in store for cash*
Please return to your local PANDORA store for any product related queries and retain your original receipt to guarantee the manufacturing warranty on your product. Care and cleaning information for PANDORA products can be found at www.pandora.net
This policy provides you with rights to exchange and refund items which are in addition to your legal rights. Your legal rights, including your rights in respect of products which are not of satisfactory quality, are unaffected by this policy.
*See Gift Cards for full terms and conditions.