RETURNS & EXCHANGES
How do I return my PANDORA jewellery?
You will need to visit the PANDORA store where the item(s) were purchased in order to receive a refund. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own refund policy. This does not affect your statutory rights.
Christmas Returns Policy
During the Christmas period, our 30 days standard returns policy is extended for products purchased between 2 November 2015 and 24 December 2015 on our UK estore and in our UK concept stores. You can return such purchases for a refund up to and including 17 January 2016.
How do I exchange my PANDORA jewellery?
PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own exchange policy. This does not affect your statutory rights.
Can I return or exchange PANDORA jewellery purchased using a gift card?
PANDORA stores will return or exchange jewellery purchased using a gift card. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. The amount refunded will be put back on to a gift card.
I don’t have a receipt. Can I still receive a refund, or exchange my PANDORA jewellery?
A receipt valid within 30 days of purchase must be presented to receive a full refund. We cannot offer a refund or exchange without a valid receipt.
STORE RETURNS AND EXCHANGES – TERMS & CONDITIONS
We can only offer exchanges for items that have been purchased from PANDORA Concept stores in the UK and the authorised PANDORA E-Store (estore-uk.pandora.net).
We do not offer exchanges for items purchased from PANDORA multi branded stockists.
The items must be returned in a saleable condition with a valid receipt within 30 days of the date of purchase.
All Sale items are exchange only within 14 days of the date of purchase.
Items bought within a multi-buy or promotional offer must be returned with a valid receipt and PANDORA will require the return of any gift item(s) associated with the offer to be returned.
Any refunds will be issued from the store of purchase by the original payment method to the value of the item printed on the original receipt. For any Debit/Credit card refunds, the cardholder must be present.
Pierced earrings including earring pendants are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty.
Please retain your original receipt to guarantee the manufacturing warranty on your product.
This does not affect your statutory rights.
No refunds or exchanges are offered within the PANDORA Bicester Outlet (except where goods are faulty and not sold to you as faulty).
PANDORA Gift cards cannot be refunded in store for cash*
*See Gift Cards for full terms and conditions.
Please return to your local PANDORA store for any product related queries