WARRANTY & REPAIRS
Does my PANDORA jewellery have a warranty / guarantee?
PANDORA will repair or replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver jewellery and 2 years from the original date of purchase for gold jewellery. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not affect your statutory rights.
Please note that parts of wood, leather, glass and string items have a warranty of up to one year from date of purchase.
Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and will void the warranty.
The warranty offered on PANDORA products does not affect your legal rights and is provided in addition to those rights.
What do I do if my PANDORA jewellery is lost or stolen?
The warranty does not entitle you to replacements or refunds for lost or stolen items. We recommend the use of safety chains on bracelets and insurance cover is advisable on all valuable jewellery. General wear and tear, misuse and tarnishing are not covered under the warranty. This does not affect your statutory rights.
My PANDORA jewellery is damaged. What should I do?
We politely request that faulty or damaged items are returned to a PANDORA retailer to be sent to our Repairs and Services Department for assessment. We would advise that you return to the store where the item was originally purchased from. However if this is inconvenient for you, we would advise you to return to any PANDORA stockist for assistance. Your store will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to the store when the assessment/repair is complete.
Can my PANDORA jewellery be repaired?
This depends on the work required and will be evaluated on assessment.
We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps.
If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be at a small cost. Charges must be paid to a PANDORA retailer.
In some circumstances it may not be possible to repair the damage caused.