Pan Jewelry Limited trading as Pandora
Pandora Valentine’s Earring PWP 2020 Promotion Terms and Conditions

Please read these terms carefully


1. These terms and conditions ("Terms") apply to this Pandora Valentine’s Earring PWP ("Promotion"). By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.

2. This Promotion is organised by Pan Jewelry Limited trading as Pandora with registered office at 87 Grafton Street, Dublin 2 ("Pandora"). Pandora is a company registered in Ireland under company number 618484.

3. If you are participating in this Promotion through a Pandora concept store, these Terms are additional to Pandora’s standard sale terms and conditions, which continue to apply. If there is a conflict between these Terms and Pandora’s standard sale terms and conditions, these Terms will take priority to the extent necessary to resolve the conflict.



4. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of Pandora shall be final and no correspondence or discussion shall be entered into.


5. Your attention is drawn in particular to the limitations of liability contained in these Terms.


Qualifying to receive a complimentary pair of Pandora Earrings 


6. This Promotion runs during the period from Friday 7th February to Friday, 14th February 2020 inclusive ("Promotional Period") and is available, subject to availability and while stocks last, through participating Pandora concept stores in Ireland only, excluding all outlet and airport stores ("Participating Stores"). This Promotion is not valid in store outside of Ireland.


7. Qualifying Purchases, as defined in clause 9, may be made at Participating Stores during the stated trading hours of the relevant store from 7th February 2020 until 14th February 2020. Please check whether your Pandora store is participating in this Promotion and the opening times of the Participating Store before travelling.  


8. Participants in the Promotion must be at least 18 years of age ("Eligible Participants").


9. Subject always to these Terms, Eligible Participants who spend at least €109 on Pandora jewellery at a Participating Store during the Promotional Period ("Qualifying Purchase") will be eligible to receive a complimentary pair of Pandora Family Tree Heart Stud Earrings (297085) if available at the Participating Store or, if not available at the Participating Store, the Pandora Regal Heart Stud Earrings (297693) ("Gift").


10. The Qualifying Purchase may consist of one or more full price Pandora jewellery products. The following shall not count towards a Qualifying Purchase: any sale or outlet products, gift sets, gift cards, eGift cards, repair services, care kits, polishing cloth and clasp opener, jewellery from the Build a Bracelet range and it is not valid in conjunction with any other offer, promotion or voucher unless stated. All items forming part of the Qualifying Purchase must be purchased at the same time, in the same transaction.


11. A limit of one Gift per transaction applies to this Promotion. For the avoidance of doubt, if an Eligible Participant makes multiple Qualifying Purchases in a single transaction, they would not be entitled to any more than one Gift. For example, if an Eligible Participant spends €220 on full price Pandora jewellery products at a Participating Store during the Promotional Period, they would only be entitled to one Gift.


12. Pandora reserves the right to change the specification of the Gift from that advertised.


13. There is no cash alternative to the Gift. The Gift is not exchangeable for cash or (subject to Term 21) for any other Pandora product or gift.


14. Subject to these Terms, Eligible Participants who make a Qualifying Purchase will be provided with a Gift when completing the transaction at the relevant Participating Store.


15. If you believe you made a Qualifying Purchase but you did not receive a Gift, please contact Pandora using the details in these Terms.


16. This Promotion is open to members of the public which can include employees of Pandora and Pandora franchisees and members of their families and households.


Returns and exchanges


17. Subject to Term 21 below, the Gift may not be returned on its own unless it is faulty or not as described, in which case it will be exchanged for a replacement Gift, subject to availability. If no Gifts remain in stock, then Pandora reserves the right in its sole discretion to exchange the Gift for the Pandora Regal Heart Stud Earrings (297693).


18. Subject to Term 21 below, if any product forming part of the Qualifying Purchase is returned for a refund, so that the total amount spent falls below €109, then the Qualifying Purchase will cease to be a Qualifying Purchase and the Gift must be returned in an undamaged state. 


19. Subject to Term 21 below, if any product forming part of the Qualifying Purchase is exchanged for any other product of a lower purchase price, so that the total amount spent falls below €109, then the Qualifying Purchase will cease to be a Qualifying Purchase and the Gift must be returned in an undamaged state. Please be aware when requesting an exchange that certain products do not count towards the Qualifying Purchase (see Term 10).


20. If a Gift is not returned (in breach of these Terms) or the exchanged product is not a qualifying product, Pandora reserves the right to charge the lower of:


  • the amount required to bring the total spend back up to the relevant Qualifying Purchase amount; or
  • the RRP at which the Gift is available for purchase from the relevant Participating Store,


Pandora will do this by deducting the relevant amount from any refund due.


21. Participants' legal rights, including all rights in respect of refunds, replacements and repairs for products which are faulty, not fit for purpose or not as described, are unaffected by these Terms.


22. Returns of the Gift on its own (regardless of condition) will not result in a refund or payment to you of any sort.


Other important terms


23. This Promotion is subject to stock availability and, whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, Pandora may end the Promotion early (or suspend the availability of the Promotion) in one or more Participating Stores without notice if, in the opinion of Pandora, there is not sufficient stock to continue operating the Promotion. Please check that the Gift is in stock at your chosen Participating Store before taking part in this Promotion.


24. This Promotion only applies to a Participating Store whilst stocks are available at that Participating Store. Pandora may, without notice, end the Promotion early at any individual Participating Store if all available Gifts at that Participating Store have been claimed prior to the end of the Promotional Period. Please check availability before travelling.


25. If there are unclaimed Gifts when this Promotion closes, those Gifts will remain the property of Pandora and Pandora may dispose of them as it sees fit, which may include offering the Gifts for sale in the normal way.


26. Pandora reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside Pandora's reasonable control. 


27. Pandora and a Participating Store reserve the right to not award a Gift, disqualify a participant or ask a participant to leave a Participating Store if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.


28. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, Pandora reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.




29. Subject to Term 30, Pandora accepts no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.


30. Nothing in these Terms shall exclude Pandora's liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under Irish law. Further, nothing in these Terms shall affect any participant's legal rights including in relation to any Pandora products.


31. Subject to Term 30, by participating or attempting to participate in this Promotion, participants agree that Pandora shall not bear any liability for:

(a) the loss, theft or misuse of any product; or

(b) any damage in any way attributable to this Promotion or the attempted participation in this Promotion.


32. This Promotion and any website on which these Terms are posted are only intended to be accessed from Ireland. Pandora does not make any representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited. If you view these Terms from territories other than Ireland, you are responsible for compliance with all local laws.


Governing law


33. This Promotion and these Terms will be governed by Irish law and any disputes shall be subject to the jurisdiction of the Courts of Ireland.


How to contact Pandora


34. Pandora can be contacted in relation to this Promotion using the contact details given below:


Pandora concept stores and other official stockists: please ask staff in the relevant store. Alternatively, please call 0844 873 1441 or send an email to or write to Pandora Valentine’s Earring PWP 2020 Promotion, Pan Jewelry Limited trading as Pandora, 87 Grafton Street, Dublin 2.


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