How should I care for my PANDORA jewelry?

Your PANDORA jewelry should be handled with care at all times.

All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.

An inclusion is a characteristic enclosed within a gemstone / man-made stone, or reaching its surface from the interior which is part of its natural characteristics. This occurrence is dependent on the skin and care habits of the wearer. Inclusion is therefore not considered as a manufacturing fault.

We also recommend that you do not wear your jewelry whilst bathing, whilst in bed or during sporting activities.

Always undo the clasp to remove your bracelet. We recommend the use of our clips to distribute the charm weight into 3 equal sections.

Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and we therefore recommend that only genuine PANDORA charms are worn on our bracelets.

How should I store my PANDORA jewelry?

Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or a tarnish-resistant pouch (currently not available in PANDORA stores). It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as bin liners as they contain sulphur compounds, which will make sterling silver tarnish faster. Do not store your jewelry in the bathroom. Please note that our PANDORA gift boxes are not made for long-term storage as they are not airtight.

How should I clean and care for my PANDORA jewelry?

In order to care for PANDORA jewelry, we recommend using a polishing cloth regularly to prevent the natural process of tarnishing. Clean your jewelry using lukewarm soapy water and a soft brush, but ensure that your jewelry is never submerged. We do not recommend the use of silver polish and silver dip as it may destroy the delicate oxidised details of your jewelry. We also strongly advise against exposing the jewelry to harsh chemicals, including ammonia, bleach, chlorine and salt water. PANDORA encourages customers to remove the jewelry prior to cleaning, bathing and swimming and ensure that the jewelry is not exposed UV light, hairspray, perfume and cosmetics. Leather care creams are recommended for use on our leather jewelry.


PANDORA provides a universe of hand-finished and modern jewelry made from genuine materials, including solid sterling silver and 14ct or 18ct gold. We use a variety of gemstones, stones and cultured pearls to add sparkle and colour to our genuine silver and gold jewelry. These originate from material categories commonly used in the jewelry industry - diamonds, gemstones, organic gems and man-made stones. As part of our commitment to advancing responsible business practices, we want to make sure that you have as much information as possible about our jewelry and the materials that they are made from. On our corporate website, you can find detailed descriptions of these and other materials used in our jewelry, as well as guidelines on how to clean and maintain your PANDORA jewelry:

• General stone information
• Gemstones - including diamonds, quartz and topaz
• Organic gems - including cultured pearls and amber
• Man-made stones - including cubic zirconia and crystal
• Metals
• Sterling silver, 14ct and 18ct gold
• Other materials - including Murano glass, wood, leather and textile

Read more in the Products section on

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