How should I care for my PANDORA jewellery?
Your PANDORA jewellery should be handled with care at all times.
All sterling silver will tarnish over time, but it will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.
An inclusion is a characteristic enclosed within a gemstone / man-made stone, or reaching its surface from the interior which is part of its natural characteristics. This occurrence is dependent on the skin and care habits of the wearer. Inclusion is therefore not considered as a manufacturing fault.
We also recommend that you do not wear your jewellery whilst bathing, whilst in bed or during sporting activities.
Always undo the clasp to remove your bracelet. We recommend the use of our clips to distribute the charm weight into 3 equal sections.
Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and we therefore recommend that only genuine PANDORA charms are worn on our bracelets.
How should I store my PANDORA jewellery?
Jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box or a tarnish-resistant pouch (currently not available in PANDORA stores). It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as bin liners as they contain sulphur compounds, which will make sterling silver tarnish faster. Do not store your jewellery in the bathroom.
Please note that our PANDORA gift boxes are not made for long-term storage as they are not airtight.
How should I clean and care for my PANDORA jewellery?
In order to care for PANDORA jewellery, we recommend using a polishing cloth regularly to prevent the natural process of tarnishing. Clean your jewellery using lukewarm soapy water and a soft brush, but ensure that your jewellery is never submerged. We do not recommend the use of silver polish and silver dip as it may destroy the delicate oxidised details of your jewellery.
We also strongly advise against exposing the jewellery to harsh chemicals, including ammonia, bleach, chlorine and salt water. PANDORA encourages customers to remove the jewellery prior to cleaning, bathing and swimming and ensure that the jewellery is not exposed UV light, hairspray, perfume and cosmetics.
Leather care creams are recommended for use on our leather jewellery.