Jewellery Warranty

PANDORA pavé charms


Jewellery Warranty against defects

PANDORA will at our option, repair or replace, jewellery proven by our jewellers to be defective due to the manufacturing process within 12 months after the date of purchase.

This warranty is offered in Australia and New Zealand and may differ in other international markets.

Jewellery Warranty exclusions

The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, the use of charms or items not manufactured by Pandora or use outside Pandora’s care instructions. Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.

Making a warranty claim

Proof of purchase

Proof of purchase in the form of Jewellery Authenticity Card, plus a store register receipt, gift receipt, credit card, bank statement or tax invoice is required before we will process any warranty claim.

How to make a warranty claim and access our jewellery maintenance service:

** Do not send your jewellery directly to PANDORA head office**
You will need to take your jewellery and your proof of purchase, at your cost, to the place of purchase. If you are unable to take your jewellery to the place of purchase you may be charged transport and postage costs by the retailer. If the retailer and PANDORA are satisfied that the warranty claim is valid the retailer will at its option arrange for the repair or replacement of the jewellery. The retailer will advise you of your repair options (if any) and the retailer’s charges in the event that your warranty claim is not accepted by PANDORA.

Australian Consumer Law

The PANDORA warranty against defects provides benefits in addition to the rights and remedies to which you are entitled under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. [Note: “major failure” has a specific meaning under the Australian Consumer Law.]

This warranty against defects is provided by:

PANDORA Jewellery Pty Limited
P.O. Box 906
Newport Beach NSW 2106
Ph: 02 9986 0660

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